eXtra Saudi Arabia Careers 2026 – Customer Experience, Buying, Retail, Technical Support and SEO Jobs

Build your future with eXtra – United Electronics Company and explore career opportunities across customer experience, commercial buying, retail leadership, after-sales support, and e-commerce.

These roles offer professionals the chance to contribute to one of Saudi Arabia’s well-known retail environments, support customers across multiple channels, improve commercial performance, strengthen after-sales service, and help shape the company’s digital visibility.

eXtra is recruiting for five positions: Contact Center Officer, Junior Buyer, Sales Team Leader, Reception Technician, and SEO Merchandizer.

About eXtra – United Electronics Company

eXtra – United Electronics Company operates in the consumer-electronics and retail sector in Saudi Arabia. Its teams support customers through stores, contact centres, e-commerce channels, logistics, commercial operations, and after-sales services.

The available vacancies cover several professional areas, including customer support, retail buying, sales supervision, technical-service coordination, and digital merchandising.

Hiring Organization

Company: eXtra – United Electronics Company

Country: Saudi Arabia

The supplied information does not confirm a specific city for any of the five vacancies.

Available Jobs

1. Contact Center Officer
2. Junior Buyer
3. Sales Team Leader
4. Reception Technician
5. SEO Merchandizer

Application, CV and Interview Guidance

Career Categories

• Customer experience.
• Contact-centre operations.
• Commercial buying.
• Category support.
• Retail-sales leadership.
• After-sales technical service.
• Repair-status coordination.
• SEO and e-commerce merchandising.
• Generative Engine Optimization.

General Application Guidance

The supplied information does not include a direct application email or application deadline. Candidates should review the original vacancy page for the current application method:

https://saudia.el7far.com/2026/06/extra-united-electronics-co-are-you.html

Applicants should use the exact vacancy title in their application and tailor their CV to the responsibilities, systems, customer-service expectations, retail experience, or digital skills stated for the selected role.

Confirmed Information

• Five eXtra vacancies are included.
• The Contact Center Officer role supports the Customer Experience Division.
• The Junior Buyer role supports the Commercial Team.
• The Sales Team Leader role requires two to five years of retail-sales experience.
• The Sales Team Leader role also requires one to two years of supervisory or team-leader experience.
• The Reception Technician role supports the After-Sales Services Team.
• The SEO Merchandizer role supports the E-Commerce Team.
• The SEO Merchandizer role includes traditional SEO, GEO, and AI-led search optimization.

Information Not Stated

• No salary information is provided.
• No application deadline is stated.
• No direct application email is included.
• No specific city is confirmed.
• No number of vacancies is stated.
• No employment type is confirmed.
• No contract duration is provided.
• No visa or sponsorship information is stated.

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Contact Center Officer

eXtra is seeking a Contact Center Officer to join its Customer Experience Division and support customers across phone-based service channels.

The role requires professional communication, accurate CRM documentation, complaint handling, coordination with internal teams, and consistent achievement of contact-centre performance indicators.

Job Information

Job Title: Contact Center Officer

Company: eXtra – United Electronics Company

Team: Customer Experience Division

Country: Saudi Arabia

Core Responsibilities

• Handle a high volume of inbound customer calls.
• Handle a high volume of outbound calls.
• Respond professionally and promptly.
• Answer enquiries about products.
• Answer enquiries about customer orders.
• Answer enquiries about returns.
• Answer enquiries about available services.
• Provide store information.
• Resolve customer complaints with empathy.
• Resolve customer issues efficiently.
• Escalate unresolved matters when necessary.
• Record customer interactions accurately.
• Use CRM systems to maintain interaction records.
• Provide product knowledge and guidance.
• Follow approved communication scripts.
• Follow company policies.
• Follow operational guidelines.
• Coordinate with retail stores.
• Coordinate with logistics teams.
• Coordinate with after-sales teams.
• Coordinate with other relevant departments.

Performance Indicators

• Call quality.
• Average handling time.
• Customer satisfaction.
• Accuracy of CRM records.
• Issue-resolution quality.
• Compliance with communication standards.

Product and Policy Awareness

The Contact Center Officer should remain informed about:

• Current promotions.
• Policy changes.
• New product launches.
• Store-related information.
• Customer-service processes.

Ideal Candidate Profile

The role is suitable for a calm, professional and customer-focused person who can manage a high volume of calls, communicate clearly, document information accurately and coordinate effectively with multiple internal teams.

Information Not Provided

• Specific city.
• Academic qualification.
• Required years of experience.
• Language requirements.
• Shift schedule.
• Salary or benefits.
• Application deadline.

Application Guidance

Candidates should highlight contact-centre experience, customer support, CRM use, call handling, complaint resolution, order support, returns management, escalation handling, KPI achievement and coordination with retail or logistics teams.

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Junior Buyer

eXtra is seeking a Junior Buyer to join its Commercial Team and support product selection, supplier management, inventory performance and promotional activities.

The role is suitable for a commercially minded professional who can work with sales data, monitor stock, conduct market research and help identify new business opportunities.

Job Information

Job Title: Junior Buyer

Company: eXtra – United Electronics Company

Team: Commercial Team

Country: Saudi Arabia

Product and Supplier Support

• Support Buyers in product selection.
• Support Category Managers.
• Assist with supplier selection.
• Purchase high-quality merchandise.
• Seek competitive purchasing prices.
• Support commercial decision-making.

Planning and Reporting

• Plan sales performance.
• Forecast future sales.
• Prepare business-performance reports.
• Monitor sales results.
• Monitor profitability.
• Monitor stock levels.
• Monitor stock turns.

Inventory Responsibilities

• Maintain healthy inventory levels.
• Identify excess stock.
• Identify dormant inventory.
• Support liquidation plans.
• Contribute to inventory efficiency.

Promotional Coordination

• Coordinate promotional activities.
• Coordinate advertising activities.
• Work with relevant internal teams.
• Support product campaigns.

Research and Business Development

• Conduct market research.
• Conduct supplier research.
• Identify potential products.
• Identify potential suppliers.
• Identify new commercial opportunities.

Ideal Candidate Profile

The role is suited to a detail-oriented and commercially aware professional who can understand sales trends, inventory performance, supplier options and customer demand.

Information Not Provided

• Specific city.
• Academic qualification.
• Required years of experience.
• Product category.
• ERP or merchandising system.
• Salary or benefits.
• Application deadline.

Application Guidance

Candidates should highlight buying support, merchandising, category management, supplier coordination, inventory analysis, demand forecasting, sales reporting, margin analysis and market research.

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Sales Team Leader

eXtra is seeking an experienced Sales Team Leader who can coach retail employees, drive sales performance and maintain strong customer-service standards.

The role requires practical retail experience, proven supervisory ability, communication in Arabic and English, and flexibility to support shifts, weekends and peak retail periods.

Experience Requirements

• Two to five years of retail-sales experience.
• At least one to two years in a supervisory role.
• Or at least one to two years in a team-leader role.

Leadership Skills

• Strong leadership ability.
• Employee coaching.
• People management.
• Team motivation.
• Performance follow-up.
• Ability to provide practical guidance.

Sales Skills

• Proven ability to drive sales performance.
• Ability to achieve sales KPIs.
• Ability to monitor team performance.
• Ability to support commercial targets.
• Ability to maintain customer-service standards.

Communication and Computer Skills

• Excellent Arabic communication.
• Excellent English communication.
• Computer literacy.
• POS-system knowledge.
• Microsoft Excel skills.

Work Flexibility

• Ability to work rotating shifts.
• Ability to work weekends.
• Availability during peak retail seasons.
• Flexibility during periods of increased customer demand.

Ideal Candidate Profile

The position is suitable for an experienced retail-sales professional who can lead by example, coach team members, maintain operational discipline and support achievement of store KPIs.

Information Not Provided

• Specific city.
• Academic qualification.
• Salary or commission.
• Exact shift schedule.
• Store department.
• Application deadline.

Application Guidance

Candidates should highlight retail leadership, team size, sales achievements, KPI results, coaching, shift supervision, customer-service improvements, POS experience and Excel reporting.

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Reception Technician

eXtra is seeking a reliable Reception Technician to join its After-Sales Services Team and support customers throughout the repair and device-service process.

The role combines customer communication, technical-service coordination, KPI monitoring, complaint handling and collaboration with planners and technicians.

Job Information

Job Title: Reception Technician

Company: eXtra – United Electronics Company

Team: After-Sales Services

Country: Saudi Arabia

Service-Performance Responsibilities

• Track Consumer Electronics Services KPIs.
• Monitor service performance.
• Ensure performance meets agreed targets.
• Support service-quality improvement.

Customer Technical Support

• Respond to technical enquiries.
• Answer questions about repairs.
• Answer questions about device fixing.
• Explain repair progress clearly.
• Keep customers updated.
• Manage customer expectations.

Complaint Handling

• Receive technical complaints.
• Investigate service issues.
• Work toward effective resolution.
• Coordinate internally where necessary.

Repair Coordination

• Follow up on repair status.
• Coordinate with planners.
• Coordinate with technicians.
• Ensure repaired items are ready before the promised date.
• Support accurate customer commitments.

Continuous Improvement

• Support development of service systems.
• Support implementation of quality-improvement systems.
• Continuously update technical knowledge.
• Maintain high service standards.

Ideal Candidate Profile

The role is suited to a technically aware customer-service professional who can communicate repair information clearly, follow up effectively and coordinate multiple service activities.

Information Not Provided

• Specific city.
• Academic qualification.
• Required years of experience.
• Technical specialization.
• Required device categories.
• Salary or benefits.
• Application deadline.

Application Guidance

Candidates should highlight after-sales experience, consumer-electronics knowledge, repair coordination, customer complaint handling, KPI monitoring, service-centre systems and communication with technical teams.

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SEO Merchandizer

eXtra is seeking a detail-oriented SEO Merchandizer to join its E-Commerce Team and strengthen website performance across traditional and emerging search channels.

The role includes SEO execution, traffic and ranking improvement, Google Analytics monitoring and support for the company’s transition toward Generative Engine Optimization and AI-led search strategies.

Job Information

Job Title: SEO Merchandizer

Company: eXtra – United Electronics Company

Team: E-Commerce Team

Country: Saudi Arabia

SEO Responsibilities

• Manage SEO activities.
• Execute SEO initiatives.
• Improve website visibility.
• Increase organic traffic.
• Improve search rankings.
• Support e-commerce discoverability.

Analytics Responsibilities

• Monitor website performance.
• Use Google Analytics.
• Review traffic trends.
• Identify performance changes.
• Provide actionable insights.
• Support data-informed decisions.

GEO and AI Search

• Support transition from traditional SEO.
• Support Generative Engine Optimization.
• Support AI-led search-optimization strategies.
• Adapt e-commerce content for emerging search behaviour.

Ideal Candidate Profile

The position is suited to a digital professional who understands search performance, website analytics and the changing relationship between e-commerce content, search engines and generative AI platforms.

Information Not Provided

• Specific city.
• Academic qualification.
• Required years of experience.
• Additional SEO tools.
• E-commerce platform.
• Content-management system.
• Salary or benefits.
• Application deadline.

Application Guidance

Candidates should highlight technical SEO, on-page optimization, keyword research, e-commerce merchandising, Google Analytics, organic-traffic growth, ranking improvements, reporting and any practical exposure to GEO or AI-search optimization.

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Application Tips

• Select the role that best matches your experience.
• Use the exact job title in the application.
• Tailor your CV to the confirmed duties.
• Include measurable results where possible.
• List only systems and tools you have actually used.
• Check spelling, formatting and contact details.
• Review the original vacancy page for the latest application method.

CV Tips for the Contact Center Officer

• Highlight inbound and outbound call experience.
• List CRM systems used.
• Describe complaint-resolution experience.
• Include customer-satisfaction or call-quality results.
• Highlight order, return or after-sales support.
• Describe escalation handling.

CV Tips for the Junior Buyer

• Highlight buying or commercial support experience.
• Describe supplier-selection responsibilities.
• Include sales forecasting and reporting experience.
• Show inventory and stock-turn knowledge.
• Highlight promotions and market research.
• Quantify margin, stock or sales improvements.

CV Tips for the Sales Team Leader

• State total retail-sales experience.
• State supervisory experience separately.
• Describe team size.
• Quantify sales and KPI achievements.
• Highlight coaching and performance management.
• List POS and Excel experience.
• Confirm shift and weekend flexibility.

CV Tips for the Reception Technician

• Highlight after-sales service experience.
• Describe repair-status coordination.
• Include technical complaint handling.
• List consumer-electronics knowledge.
• Highlight service KPI experience.
• Describe coordination with technicians or planners.

CV Tips for the SEO Merchandizer

• Highlight SEO achievements.
• Quantify organic-traffic growth.
• List ranking improvements.
• Describe Google Analytics use.
• Include e-commerce content experience.
• Highlight GEO or AI-search exposure where genuine.

Interview Preparation

• Review the responsibilities of the selected role.
• Prepare specific work examples.
• Use measurable outcomes.
• Be ready to discuss customer, sales, stock, repair or digital-performance challenges.
• Do not overstate technical knowledge.
• Prepare questions about location, salary, schedule and reporting lines.

Possible Contact Center Interview Questions

• How do you handle an angry customer?
• How do you manage high call volumes?
• How do you document customer interactions?
• How do you reduce average handling time without lowering quality?
• When should an issue be escalated?

Possible Junior Buyer Interview Questions

• How do you evaluate a supplier?
• How do you forecast product demand?
• How do you manage slow-moving stock?
• How do you monitor profitability?
• How do you identify new product opportunities?

Possible Sales Team Leader Interview Questions

• How do you coach an underperforming employee?
• How do you drive sales KPIs?
• How do you manage a busy retail shift?
• How do you motivate your team during peak seasons?
• How do you handle customer-service problems?

Possible Reception Technician Interview Questions

• How do you explain repair delays to customers?
• How do you track repair status?
• How do you handle a technical complaint?
• How do you coordinate with technicians?
• How do you ensure customer commitments are met?

Possible SEO Merchandizer Interview Questions

• How do you improve organic search visibility?
• Which Google Analytics reports do you use?
• How do you measure SEO performance?
• What is Generative Engine Optimization?
• How would you adapt e-commerce content for AI-led search?

Questions to Ask the Recruiter

• What is the exact job location?
• What is the employment type?
• What are the working hours?
• What salary and benefits are offered?
• What is the reporting structure?
• What are the interview stages?
• What is the expected start date?
• Which systems or tools are used?
• What training is provided?
• What is the application deadline?

Safety Notice

Apply only through the channel shown on the original vacancy page or an official eXtra recruitment source.

Do not pay recruitment fees for an interview, visa, job offer or employment guarantee.

Verify the recruiter’s identity and official company email before sharing identification documents or sensitive personal data.

Do not share banking passwords, verification codes or confidential login information.

Summary

eXtra – United Electronics Company is recruiting in Saudi Arabia for five opportunities across customer experience, buying, retail leadership, after-sales service and e-commerce SEO.

The Sales Team Leader role requires two to five years of retail-sales experience and one to two years of leadership experience. The other vacancies include role-specific responsibilities but do not include confirmed experience or academic requirements in the supplied information.

No salary, location, application deadline or direct application email is provided.

Frequently Asked Questions

Which company is hiring?

eXtra – United Electronics Company.

How many jobs are included?

Five jobs are included.

What are the available job titles?

Contact Center Officer, Junior Buyer, Sales Team Leader, Reception Technician, and SEO Merchandizer.

Which team is hiring the Contact Center Officer?

The Customer Experience Division.

What does the Contact Center Officer handle?

Inbound and outbound calls, customer enquiries, complaints, CRM records, product guidance and coordination with internal teams.

Which team is hiring the Junior Buyer?

The Commercial Team.

What does the Junior Buyer monitor?

Sales, profitability, stock levels and stock turns.

How much experience is required for the Sales Team Leader?

Two to five years of retail-sales experience, including one to two years in a supervisory or team-leader role.

Which languages are required for the Sales Team Leader?

Arabic and English.

Which systems are mentioned for the Sales Team Leader?

POS systems and Microsoft Excel.

Which team is hiring the Reception Technician?

The After-Sales Services Team.

What does the Reception Technician do?

The role tracks service KPIs, supports customers with repair enquiries, manages complaints and coordinates repair completion.

Which team is hiring the SEO Merchandizer?

The E-Commerce Team.

Which analytics tool is mentioned?

Google Analytics.

What is GEO?

GEO means Generative Engine Optimization.

Is salary information provided?

No salary information is included.

Is an application deadline stated?

No application deadline is provided.

How can candidates apply?

Candidates should review the original vacancy page for the current application instructions.

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To apply, please click here for available vacancies.