Company Industry and Work Environment

Al Jazirah Vehicles Agencies operates in the automotive retail and aftersales sector. The visible roles are customer-facing positions, so the work environment is likely to involve professional communication, service follow-up, customer satisfaction, CRM records, coordination with internal teams, and support for vehicle owners across Saudi Arabia.

These jobs may suit applicants with strong communication skills, customer service ability, attention to detail, and interest in the automotive sector.

Helpful Application Guides

• General Requirements and Qualifications
• CV Writing Help
• Application Tips and FAQ

Other Job Sections on Saudi Jobs Today

• Customer Service Jobs
• Marketing & Sales Jobs
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Job Overview

The Customer Care Agent role is based in Riyadh, Saudi Arabia, and focuses on providing a professional front-line customer service experience through telephone and digital communication channels. The position supports Al Jazirah Vehicles Agencies customers by answering questions, handling complaints, providing product or service information, and helping maintain customer satisfaction within company policies and procedures.

This role is suitable for candidates who want to build experience in customer care, call center operations, CRM handling, complaint management, and automotive customer service.

Key Responsibilities

• Follow daily customer care operations to help ensure continuity of work.
• Act as a first point of contact for customers and provide a professional service experience.
• Answer customer inquiries, handle complaints, and support timely issue resolution.
• Build and maintain long-term relationships with customers through calls, email, and social media channels where required.
• Record customer information, feedback, and inquiries in the CRM system clearly and accurately.
• Forward urgent customer issues to the relevant department or responsible staff member.
• Coordinate and follow up with internal departments regarding customer concerns and service feedback.
• Support customer satisfaction and loyalty programs according to AJVA and Ford standards.
• Follow departmental policies, processes, and standard operating procedures.
• Comply with safety, quality, and environmental management procedures.

Qualifications

• High School Certificate is required.
• A Diploma in Sales, Marketing, or a related field is preferred.
• 0 to 2 years of relevant experience in a related field or industry.

Skills and Experience

• Good communication and listening skills.
• Ability to handle customer inquiries and complaints professionally.
• Customer service mindset with attention to follow-up and accuracy.
• Ability to use CRM systems or customer records in an organized way.
• Professional attitude when communicating by phone, email, or social media.
• Ability to coordinate with internal departments to support customer satisfaction.

Work Environment and Department Context

The role is connected to the company’s contact center and customer experience operations. The employee may deal with different customer requests, service inquiries, complaints, sales-related questions, and follow-up cases. Accuracy, patience, and a helpful tone are important because this role represents the company’s first line of communication with customers.

Why This Role Matters

Customer care roles are important in automotive companies because they help maintain customer trust, improve response time, and support repeat business. A strong Customer Care Agent can improve customer satisfaction by listening carefully, recording details correctly, and coordinating with the right team until the customer receives a clear answer.

How to Apply for This Job

Candidates can apply through the official LinkedIn job page:

APPLY NOW

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Job Overview

The Service Advisor role is based in Ha’il, Saudi Arabia, and focuses on receiving customers, identifying vehicle service needs, explaining required service work, estimating cost and completion time, preparing job cards, and coordinating with technicians until the vehicle service process is completed.

This role is ideal for candidates with automotive service experience, strong customer communication skills, and the ability to manage service updates accurately while maintaining customer satisfaction.

Key Responsibilities

• Receive, welcome, and listen to customers’ vehicle service concerns.
• Ask questions to identify the customer’s service needs clearly.
• Explain the required services and obtain customer confirmation before work begins.
• Estimate service cost and completion time and explain these details to customers.
• Prepare job cards for vehicles and obtain the required approvals.
• Coordinate with technicians and follow up on the service status of each vehicle.
• Help ensure service work is completed correctly and on time.
• Inspect completed service work to support proper completion and pricing accuracy.
• Update service tracking sheets and inform customers when vehicles are ready for pick-up.
• Identify repeat customers and coordinate with the service manager when special attention is needed.
• Promote suitable additional services when they are relevant to the vehicle and customer need.
• Assist in preparing accurate service sales reports for department needs.

Qualifications

• High school qualification is required.
• A Technical Diploma is preferred.
• Minimum 2 years of relevant experience in a related industry.
• Excellent writing and communication skills in English.

Skills and Experience

• Automotive service or related customer service experience.
• Ability to explain technical service needs in a simple and professional way.
• Strong follow-up skills with technicians and customers.
• Good understanding of service approvals, job cards, and service tracking.
• Ability to estimate and explain service costs and expected completion time.
• Customer-focused attitude with attention to satisfaction and trust.

Work Environment and Department Context

The Service Advisor works in an automotive aftersales environment where customer service and technical coordination meet. The role may require direct interaction with customers, service teams, technicians, and management. A successful Service Advisor should be organized, clear in communication, and able to balance customer expectations with workshop workflow.

Why This Role Matters

The Service Advisor is a key link between the customer and the service workshop. Clear communication helps customers understand what their vehicle needs, while accurate coordination helps technicians complete work correctly and on time. This role supports both customer satisfaction and service department performance.

How to Apply for This Job

Candidates can apply through the official LinkedIn job page:

APPLY NOW

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The current Al Jazirah Vehicles Agencies jobs are customer-facing roles, so applicants should prepare a CV that highlights communication skills, customer handling experience, attention to detail, and the ability to follow company procedures. For the Customer Care Agent role, customer service, call center, CRM, sales support, or complaint handling experience can be useful. For the Service Advisor role, automotive service experience and the ability to communicate vehicle service needs clearly are especially important.

General Applicant Tips

• Use a clear CV format with your latest job experience at the top.
• Mention customer service, automotive, service center, call center, CRM, or sales experience when relevant.
• Keep your phone number and email address updated.
• Write your location clearly, especially if you are applying for Riyadh or Ha’il roles.
• Do not add salary expectations unless the application form asks for them.
• Apply only through the official application channel linked in each job page.

For automotive customer service jobs, your CV should show that you can communicate clearly, follow up on tasks, and deal with customers in a professional way. Use short bullet points under each previous role and focus on achievements or responsibilities related to customers, service quality, sales support, or operational follow-up.

What to Include in Your CV

• Professional summary of 3 to 4 lines.
• Relevant work experience in customer service, call center, automotive service, sales, reception, or aftersales.
• Education and diploma details.
• Languages, especially English communication ability where relevant.
• CRM, reporting, Microsoft Office, or service system experience if available.
• Clear contact information.

Example CV Summary

Customer-focused professional with experience in handling inquiries, coordinating service requests, updating customer records, and supporting customer satisfaction. Skilled in communication, follow-up, problem solving, and working in fast-paced service environments.

Application Tips

• Read the job details carefully before applying.
• Make sure your CV matches the required experience and education.
• Use a professional email address when applying.
• Do not pay any recruitment fees for job applications.
• Apply only through the official LinkedIn job page linked in the relevant job section.
• Keep a copy of the job title and application date for follow-up.

FAQ

How many jobs are listed for Al Jazirah Vehicles Agencies Careers 2026?

There are 2 current jobs listed in this article: Customer Care Agent and Service Advisor.

Where are the jobs located?

The Customer Care Agent job is listed in Riyadh, Saudi Arabia. The Service Advisor job is listed in Ha’il, Saudi Arabia.

Where should candidates apply?

Candidates should apply through the official LinkedIn job pages linked in the How to Apply section for each job.

Are salaries mentioned?

No salary details are mentioned in the visible job information.

Is this a single job or a multi-job company article?

This is a multi-job company article covering 2 jobs at Al Jazirah Vehicles Agencies in Saudi Arabia.

Is JobPosting schema included?

Yes. This article includes one JobPosting schema object for each visible job, using internal SeoPlus job detail page URLs.