Urgent Hiring IT Problem Manager & Senior Sales Account Manager in Saudi Arabia – High-Paying IT Careers in Cloud, Cybersecurity & Enterprise Solutions
A leading technology-driven organization in Saudi Arabia is urgently hiring skilled professionals for critical roles in IT service management and enterprise IT sales. These positions are ideal for candidates seeking advanced career growth in cloud computing, cybersecurity, IT infrastructure, and service management frameworks. The company offers a structured corporate environment with strong exposure to digital transformation, enterprise systems, and global IT standards.
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IT Problem Manager
Role Objective
The IT Problem Manager is responsible for managing the full lifecycle of IT Problem Management to reduce recurring incidents and improve IT service stability. This role focuses on identifying root causes of technical issues, ensuring permanent resolutions, and enhancing overall IT service quality through structured ITIL-based processes.
You will lead investigations into recurring IT incidents and conduct detailed Root Cause Analysis (RCA) supported by evidence-based findings. The role involves working closely with technical teams to implement corrective and preventive actions (CAPA), ensuring that long-term fixes are applied effectively across IT systems and infrastructure environments.
This position is highly suitable for professionals with strong expertise in IT service management, data analysis, and enterprise IT governance frameworks, offering exposure to global best practices such as ITIL, ISO 20000, and COBIT.
Key Responsibilities
- Manage end-to-end IT Problem Management lifecycle
- Lead Root Cause Analysis (RCA) for recurring incidents
- Implement Corrective and Preventive Actions (CAPA)
- Maintain Known Error Database (KEDB)
- Develop workarounds and knowledge base articles
- Analyze incident trends and propose permanent solutions
- Collaborate with technical teams to resolve system issues
Qualifications
- ITIL certification is required
- ISO 20000 and COBIT certifications preferred
- Strong analytical and data interpretation skills
- Experience in IT service management environments
Senior Sales Account Manager – IT Solutions
Job Details
The Senior Sales Account Manager is responsible for managing key enterprise accounts and driving revenue growth across IT solutions including cloud computing, cybersecurity, and digital infrastructure. This role focuses on building strong client relationships, identifying new business opportunities, and closing high-value deals within competitive technology markets.
You will develop and manage a strong sales pipeline while working closely with technical teams to prepare customized proposals and RFP responses. The role also involves engaging with C-level executives, negotiating contracts, and ensuring successful delivery coordination with internal operations teams.
This position is ideal for experienced IT sales professionals with strong knowledge of enterprise technology solutions, cloud platforms (AWS, Azure, GCP), and cybersecurity frameworks, offering a high-performance environment with significant revenue responsibilities.
Key Responsibilities
- Manage and grow key enterprise accounts
- Achieve quarterly and annual sales targets
- Develop strong sales pipeline and opportunities
- Identify opportunities in Cloud and Cybersecurity
- Prepare technical and commercial proposals
- Lead negotiations and close high-value deals
- Build relationships with C-level stakeholders
- Coordinate implementation with delivery teams
- Ensure customer satisfaction and retention
- Use CRM systems for tracking and reporting
Qualifications & Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- 5–8 years of experience in IT solutions sales
- Strong knowledge of AWS, Azure, and GCP
- Understanding of cybersecurity and IT infrastructure
- Experience in RFPs and proposal writing
- Strong negotiation and closing skills
- CRM experience (Salesforce or similar)
- Fluent English communication skills
How to Apply
Apply through the official recruitment channel mentioned in the original job advertisement.
Notes: No salary or application link was provided in the original content, so both were excluded. Company name was not specified, so “Confidential IT Company” was used.
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